We're located in Canada - with our company being incorporated in Thornhill, Ontario and our main office being located in Toronto, Ontario!

We’ve been in business for over a year now, and our CIC ClarityPros were our first ever model offered. Our BTE ClarityPros were introduced soon after—about 2 months later, to be exact!

Our shipping times range from 10-15 days after placing your order. We do also offer express shipping upon request at no extra cost to you, which has delivery times of 2-7 days!

Our ClarityPros are considered OTC (over-the-counter) hearing devices. They are a new category of hearing devices that people can buy directly without visiting a hearing health professional. These devices are intended to help adults with mild to moderate hearing loss.

Even though they aren't tuned by an audiologist, they do have many of the same functions you’d find in a prescription hearing aid, including crystal-clear audio and active background noise cancellation.

You’ll also find some features that most prescription hearing aids don’t have, such as adjustable volume, so that you’re able to set each hearing devices to exactly what you need.

If you want to learn more about OTC hearing devices, you can read our blog here.

Our ClarityPros are meant for people with mild to moderate hearing loss (up to 70 dB of hearing loss). For anyone with severe or profound hearing loss, our ClarityPros will unfortunately not be able to help.

No problem! We offer a 60 day money-back guarantee on all orders. Meaning, if you don’t like our hearing devices for any reason, we’ll issue you a full refund within the first 60 days.

If you choose to keep our ClarityPros, you’ll then be covered under our 2-year warranty, which covers all possible causes of damage to your ClarityPros, such as damage from sitting, standing, or dropping, water damage, & more!

Great question! We actually offer different types of ClarityPros, from CIC (completely in the canal) to BTE (behind the ear) and ITE (in the ear), in both rechargeable and battery-powered models.

You can check out all of the hearing aid devices we offer here.

Our prices don't include any possible taxes or duty fees. However, since we're based in Canada, your local government may ask you to pay a  customs duty fee or small amount of tax. 

We ship to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy , Latvia, Lithuania, Luzembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.